Refund & Exchange Policy

At Mentee, customer satisfaction is our priority. We are committed to delivering quality products and ensuring a smooth shopping experience. Please read our Refund & Exchange Policy carefully before placing your order.

1. Return Request Policy

Return requests will be accepted only within 2 days of receipt of the order. Requests received after this period will not be eligible for return or exchange.

2. Replacement & Exchange Policy

If your exchange or replacement request is approved after verification, the replacement product will be dispatched within 5 business days, subject to product availability.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact our customer support within 2 days of receiving your order and share clear photographs of the product for verification.

4. Reverse Pickup

Once your return or exchange request is approved, we will arrange a reverse pickup from your delivery address wherever the service is available.

5. Self Shipping

If reverse pickup is unavailable for your location, you will be required to courier the product to our designated address. Shipping instructions will be shared by our support team.

6. Exchange Conditions

• The product must be unused, unwashed and in its original condition.
• All original tags and packaging must be intact.
• Return or exchange requests must be raised within 2 days of receiving the order.
• Products purchased during sale or promotional offers may not be eligible for return or exchange.
• Mentee reserves the right to reject any request if the product does not satisfy our quality inspection.

7. Size Exchange

Size exchanges are subject to product availability. Customers may be required to bear the shipping charges for size exchange requests.

8. Refund Policy

Once the returned product is received and successfully passes our quality inspection, the refund amount will be credited to the original payment method (source account) within 5 to 7 working days.

9. International Orders

International orders are not eligible for return, exchange or refund unless the product received is damaged or incorrect.

10. Final Decision

All return, exchange and refund requests are subject to verification by the Mentee support team. Mentee reserves the right to approve or reject any request based on the condition of the returned product. The company's decision shall be final.